Jim Diamond
Managing Director
Operations Research and Advanced Analytics
American Airlines

From Flying Machines to Machine Learning: Advanced Analytics at American Airlines

On any given day, American Airlines will fly more than a quarter of a million passengers on
approximately 3400 flights, deliver more than 300,000 pieces of baggage, and receive more than
239,000 reservations calls. Tasked with impeccable logistics alongside top-notch customer service,
American Airlines has long leveraged information technology and advanced analytics for competitive
advantage and improved decision making. Analytics play a part in all areas of the business, including
planning flight schedules, allocating discount fares, assigning crews, routing aircraft, optimizing spare
part inventories, and understanding customer behavior. In this session, Diamond will provide
examples from across the airline of how advanced analytics are being used to gain insights and solve
some of American Airlines’ most challenging and complex problems.


Jim Diamond is Managing Director of Operations Research and Advanced Analytics at American
Airlines. In this role he leads teams responsible for delivering analytical insights and developing
decision support tools for various departments, from planning to operations, across the airline. Prior
to this role, he held various leadership positions at Sabre, the travel technology company.

Diamond received his B.S. degree from Cornell University and an M.S. and Ph.D. from Purdue

Bill Groves
Chief Data and Analytics Officer

The Changing Landscape of Analytics



Bill Groves is responsible for creating and managing the new Data & Analytics Center of Excellence at Honeywell. In this role he leads Honeywell’s efforts to transition to a data driven company and monetize Honeywell data to drive revenue.

Bill has almost two decades of industry experience in building and managing world-class analytic organizations that drive business growth. Prior to joining Honeywell Bill served as the Chief Data & Analytic Officer at Solera were he built and ran the Data and Analytics business. In addition he has held executive level roles in Data and Analytics at Fortune 500 companies including the role of Chief Analytics Officer at Dun & Bradstreet, Analytic Consulting Leader at Fair Isaac and MBNA America. Bill was previously a Board Director for the Buro de Credito in Mexico and currently serves as a Board Advisor for BizEquity, the leading provider of business valuation knowledge.

Bill Groves graduated from the University of Delaware with a Master’s degree in Technology and Innovation.

Bill lives in Delaware with his wife and two boys; he enjoys coaching and participating in football, lacrosse and ice hockey in his spare time.

Groves received his B.S. degree from Cornell University and an M.S. and Ph.D. from Purdue