Founded in 1907, UPS is a global company with one of the most recognized and admired brands in the world. UPS has become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, UPS manages the flow of goods, funds and information in more than 200 countries and territories worldwide.

Analytics, specifically operations research (O.R.), has been an important tool at UPS for a very long time. In 1954, our then CEO, George Smith, said the following: “If we did not have operational research, our rate of growth might have been affected. As we grow in size, our problems increase geometrically. Without operational research, we would be analyzing our problems intuitively only, and we would miss many opportunities to get maximum efficiency out of our operation.”

Operations Research will continue to be an important factor in the success of UPS. As the company’s network and business become more and more complex, UPS will rely on operations research tools and techniques to assist it in maintaining an efficient, reliable and cost effective service.

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