Manager of Business Initiatives at Sun Life Financial
Daria is a Manager of Business Initiatives at Sun Life Financial, a Canadian-based multinational financial services company specializing in insurance, wealth, group benefits, and asset management. She has been with Sun Life for 3 years in a competitive program called Rotational Business Leadership Development.
With experience in financial analysis, consulting, client experience, and people management, Daria strives to integrate data analytics and creative problem solving into every project she takes on, with a personal touch. Her work has been recognized for outstanding client outcomes by the company and won multiple awards.
She is a graduate of the Schulich School of Business and is Lean Six Sigma Green Belt certified.
Tuesday, April 16, 9:10–10:00am
The Benefits of Lean Cell Design on Business Processes
Lean Six Sigma methodology has been making its way into conversations across manufacturing and industrial giants for years. A way to streamline processes and eliminate waste, Lean Six Sigma concepts allow us to combine data analysis with effective implementation to build lasting change into production.
But what about people? This talk will cover a case study about executing sustainable change in a human-focused process using Lean Six Sigma and data analytics, with a touch of psychology.
Sun Life Financial’s “Plan Change” team processes changes to enforce insurance policies. The team had been struggling with elongated cycle times and an ever-growing backlog of requests. In 2018, the Best Practices team initiated a Lean Six Sigma improvement project to identify root causes and implement new structure. Based on the data findings, we set up a “work cell” – a concept borrowed from lean manufacturing – that brought four teams together for 6 weeks to identify improvement opportunities and track data.