Predictive Analytics and O.R. for IBM’s Technology Services and Cloud
IBM Services (Global Technology Services Unit) has developed a cutting-edge system that utilizes machine learning and advanced data analytics to identify devices, such as servers, that are at risk for an outage. The system determines contributing risk factors, e.g., outdated hardware, and prompts a fix before the problem occurs. Since 2013, executing recommended actions has reduced outages by 23%. This translates into savings of more than $1 billion every year for IBM’s clients. The IBM team is also using this system to drastically reduce the number of problematic systems for clients by as much as 85%.
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