Senior VP for Global Service Parts at Dell
Tom Maher joined Dell in 1998 and is the Senior Vice President for Global Service Parts. Mr. Maher is responsible for service parts life cycle support in 160+ countries where his team manages over 1000 parts depots. Mr. Maher’s global responsibilities include: planning, procurement, distribution, custom services, returns, test, repair, inventory management, supplier management and parts disposal. Mr. Maher’s organization supports all Dell EMC hardware service offerings for each of Dell EMC’s Business Units and Lines of Business. Mr. Maher’s organization provides support for customer offerings ranging from: CIS, Depot and Next Business Day to Onsite Parts and a variety of Same Business Day solutions.
Prior to joining Dell Mr. Maher was with Vanstar where he held various positions in after market service parts support. Tom is an active member of the Reverse Logistics Association, and Council of Supply Chain Professionals. Mr. Maher sits on Arizona State’s Supply Chain Advisory Board and the Advisory Board for the Reverse Logistics Association.
Tom holds a B.A. degree from Villanova University.
Track: Supply Chain Analytics
Tuesday, April 16, 9:10–10:00am
Reverse Logistics and Machine Learning: The Key to Predictive Repair
Tom Maher will discuss how you can improve initial diagnostics and product serviceability through the use of analytics and machine learning. The discussion will revolve around leveraging data provided from the Reverse Logistics Supply Chain, and how you can make determinations to enhance current diagnostic processes. In addition it will explore how you can leverage the same data to predict repair outcomes prior to product arriving at repair centers. Benefits include: a higher first-time fix rate, more efficient repair operations and lower service incidents.